FREQUENTLY ASKED QUESTIONS
What does The Arch Club offer?
We're all about embracing the bold, the expressive, and the unapologetic. Our vision is to unleash the power of prints that capture raw emotions, giving you the freedom to wear what's on your mind.
What is the brand's Mission?
Our mission is to ignite a revolution where fashion becomes the ultimate form of self-expression. We're here to disrupt the status quo and inspire a generation that fearlessly showcases their feelings throughstriking prints that turn heads and leave a lasting impression.
What sizes do you offer?
We innovated from day one, offering quality, style and substance in every size from XS to 5XL.
What are the different methods of payments?
Payments can be made via Debit Card, Credit Card, Net Banking and UPI.
What is the delivery time for the products?
All our products are usually delivered between 5-7 business days.
Do you deliver Pan India?
Yes, we deliver everywhere in India.
Do you accept International orders?
To make an international order, write to us at info@thearchclub.in.
What if there is an issue with the size or quality of the products?
On the rare occasion that the fit or quality of the products in the box doesn’t flatter you, lucky for you, we would be happy to exchange the item. If there is a sizing issue, we will send you another piece with the size you need.
How can I track my Order?
You can check the status of your order by visiting the “My Orders” section of your account. Visit the ‘Track Your Order’ section, where you will see a link to track your order via our courier partner’s website.
There is an issue with the Order / Payment, how can this be resolved?
For any issues regarding your order or the payment, you can message or call us at 9289213030. You can also write to us at, info@thearchclub.in.
What if my order gets delayed?
We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at info@thearchclub.in with your tracking number, so we can assist you with the same.
When can I raise an Exchange request?
We will accept a return within 7 days of receiving the order. However, email our customer service executives within 48 hours of receiving your order at info@thearchclub.in. They will assist in your exchange process.
Can I get a Refund?
We at The Arch Club, do not provide you with a refund. On the rare occasion that the fit or quality of the products in the box doesn’t flatter you, lucky for you, we would be happy to exchange the item. If you have any concerns related to the order please write to us at info@thearchclub.in and our customer care team will help you out at the earliest.
Is there a way to connect with a customer care executive?
To connect with our customer care executive, you can message or call us at 9289213030. You can also write to us at, info@thearchclub.in.
Will my personal account information be confidential?
Yes absolutely. Any information you share with us will only be used to provide a better and more personalised shopping experience to you, and would not be disclosed elsewhere under any circumstances.
How can I collaborate with The Arch Club?
To collaborate with us you can reach out to us by the contact form on our website or write to us at info@thearchclub.in or call us at 9289213030.
ABOUT COVID-19 SAFETY PRECAUTIONS
COVID-19 has changed our lives in many ways, quickly. We hope that by sharing our efforts to keep our customers, our employees, and our products safe it will create a small sense of comfort and relief in an unimaginable time.
We are following the guidance of global health experts at the World Health Organization (WHO) on preventing the spread of COVID-19 virus. Our offices are operating and our teams are working hybrid to help support social distancing.
Right now, our deliveries are continuing to ship as normal and we have implemented extra precautions for our warehouse team to keep them safe during this time. Some of the efforts include:Ensuring any teammate who is not feeling well or exhibiting symptoms to stay home. Reconfiguring and placing visual markings throughout the warehouse to support 6ft social distancing at all times.
- Proper sanitisation of all our products and boxes.
- Frequent cleanings and regular disinfecting of all common areas.
- Multiple breaks for frequent hand washing and hand sanitizing.
- New products isolated for 24 hours before being included in orders.
We are closely monitoring the information surrounding COVID-19 and will continue to take charge of all the protocols needed from our side to ensure your safety is taken care of!